This Privacy Policy explains how DealerOffice ("DealerOffice", "we", "us") collects, uses, shares, and protects information when you use the DealerOffice web application and related services (the "Service").
DealerOffice is designed for dealership teams to manage inventory, customers (CRM), marketing content, and connected third-party services (for example Google Analytics, YouTube, Facebook, Instagram, and X).
This policy applies to users of the Service (for example dealership admins, management, and staff) and to information processed in connection with dealership operations.
Account and authentication data
We collect information needed to create and secure accounts, such as name, email address, role/permissions, and authentication/session data.
Company and dealership data
The Service stores company configuration and dealership information entered by your organization (for example company name, address, phone, and email).
Inventory and operational data
You may store vehicle listings, images, descriptions, pricing, and operational metadata. You may also store workshop/appointments data and related records depending on enabled modules.
Customer/CRM data
You may store customer contact and interaction data (for example customer names, phone numbers, email addresses, notes, and communications) as part of your CRM usage.
Uploaded content
The Service may process files you upload or reference (for example vehicle images or videos) in order to provide features such as inventory media management or video publishing.
AI-generated content inputs/outputs
If you use AI features (for example generating vehicle descriptions, social posts, scripts, or assistant responses), we process the prompts and related context you provide in order to produce AI-generated outputs.
Connected account and token data
If you connect third-party accounts (for example Google/YouTube, Facebook/Instagram, or X), we store OAuth tokens and account identifiers required to make authorized API calls on your behalf.
Usage and technical data
We may collect technical information such as IP address, device/browser information, and logs needed to maintain security, troubleshoot issues, and operate the Service.
We use information to:
DealerOffice integrates with third-party services when you choose to connect them. Depending on enabled features, this may include:
When you authorize a connection, the Service may send requests to these providers and receive data back (for example analytics properties, post status, or published content identifiers). These providers process data under their own privacy policies.
We use cookies or similar technologies to maintain authenticated sessions and keep you signed in. Sessions are time-limited for security.
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention may also depend on your organizations settings and how long your account remains active.
We take reasonable measures to protect information, including access controls, role-based permissions, and separation of company data. No method of transmission or storage is 100% secure.
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the 'Last updated' date.
For questions about this Privacy Policy, contact the email address configured in your DealerOffice company settings, or your dealership administrator.